New Voicemail System Rolls Out

Voice Mail

Voice Mail

Early this year, following much planning and several announcements, UCI faculty and staff were migrated to the new OIT Voice Mail service, replacing the previous service known as “Infomail.”

Three years ago, NACS (now part of OIT) began an intensive process of exploring alternatives, as Infomail was no longer supported by its vendor, and spare parts to keep the system running were already scarce.  At the same time, voice mail technology was evolving, and NACS wanted to keep open the possibility of providing new functionality made available through modern technology.  Other criteria included the ability to emulate Infomail to minimize the impact on users, and security features to counter the rise in phone-mediated identity theft and other forms of fraud.

Once the Voice Mail system was selected as the best match to our diverse needs, NACS began a long process of working with the vendor to develop and test special purpose software so that the Voice Mail system could emulate Infomail. This project was quite successful, and only a few differences between Infomail and Voice Mail remain.

OIT plans to enrich the Voice Mail service over time with new features.  Already users are able to do some things not possible with Infomail, such as using a simple menu to configure your Voice Mail greeting to indicate why you are not in the office (e.g. vacation) and when you expect to return, rather than dictating a custom message for each absence.

More information on the new Voice Mail service is on line: a FAQ, and PDF documents offering a basic Users Guide, a navigation map, and a hierarchical description of Voice Mail features.

Three Common Questions

I have been assigned a phone number that was used by my predecessor, but I can’t get into Infomail (voice mail).  How do I get the password reset?

Please fill out a Service Request Form (SRF) http://www.nacs.uci.edu/service-request/ and specify in the comments section that you need an Infomail password reset. There is a $10 charge to reset the Infomail password. It is reset to the default password (the phone’s 5-digit extension).  This will normally happen the same business day.

What email programs can I use with my NACS email account and how do I configure them?

NACS offers a web-based email program at http://webmail.uci.edu and supports many common desktop email programs. A list of desktop email programs, including Thunderbird, Mac Mail, Outlook, and Eudora, with configuration instructions is available from http://www.nacs.uci.edu/email/settings.html.

What is a ‘Corporate Time’ or ‘Oracle Calendar’ account?  Why do I need one?  What is my password?  How much does it cost?

‘Corporate Time’ is the former name of the campus-wide calendaring service NACS supports.  Since being purchased by Oracle, it has been renamed ‘Oracle Calendar’.

Oracle Calendar allows its users to keep track of tasks, reminders, and meetings (like a planner/organizer), but adds the functionality of viewing and interacting with other users’ accounts, which allows joint planning and collaboration, even between members of different departments.

Many units on campus use Oracle Calendar as their scheduling tool. You can obtain your password by contacting the NACS response center at (949) 824-2222 (extension 42222 on campus).

The cost is $7.00 annually per account, payable by recharge.

For more information, please see our Oracle Calendar web page at http://www.nacs.uci.edu/calendar/

Voice Mail and Telephone Training

Voice Mail System Training

Understanding and managing your personal voice mailbox is the focus of a hands-on course on how to use the many features of the campus voice mail system. This course is useful for both new and veteran users. Classes are held on the 3rd Friday of every month.

Telephone Training

Call transfers, conference calls, automatic call-back and several other features are taught in this hands-on training course. This course is useful for both new and veteran users. Classes are held on the 2nd Friday of every month.

To enroll in either of these free classes, please call extension 4-5125. You will be prompted to leave your name, department, extension, and the date you would like to attend. You will receive a confirmation call back. Classes are held in the NACS conference room at 5201 California Avenue, Suite 150, in the University Research Park.

Voice-mail Training

Not sure how to change your outgoing message in your Infomail box? Puzzled over just how call diversion works?NACS/Electronic Communication Services offers telephone and Infomail training classes free of charge to campus staff, faculty and student employees. The classes are conducted at the Electronic Communication Services office in our conference room. We cover everything from the basics to the creative, providing “hands on” training. You may sign up for a class by calling ECS at 824-5123 or by sending E-mail to Gpbonham@uci.edu.