More Features for ReadyTalk

ReadyTalk

ReadyTalk is a telephone/web conference service used throughout the UC system.  All UCI campus departments are eligible to sign up for service. ReadyTalk adds new features as they become available.  In the last few months, the following capabilities have been added.

ReadyTalk for the iPad
Conference participants can access a web conference via their iPad.

iReach integration
Users can easily create and distribute a press release about an upcoming webinar.

Surveys
ReadyTalk enables users to email a custom survey to participants after a webinar.

Video Clip Playback
With video clip playback you can easily upload and stream short video clips to your entire audience providing a rich web conferencing experience.

Guides on how to use these new features can be found on the ReadyTalk web site.

Printed Directory

NACS offers faculty and staff the option of receiving a printed campus directory. To manage costs and conserve resources, NACS wants to ensure that copies of the printed directory are sent only to those who require them.  To receive a printed directory, you must request one at the directory update web page.  NACS thanks those who elect to “go green” and use electronic alternatives.

After logging in, check “Yes” under the question: “Do you want one (1) copy of the printed UCI Campus & Medical Center Directory?”. You may also use this link to update your other directory information.  Please note NACS distributes only to faculty and staff on the main campus.  Medical Center personnel have their own distribution mechanism.

NACS also offers an online directory tool which can be found on the campus home page through the “People” search feature, or at http://directory.uci.edu/

The on-line directory has been recently enhanced to offer a wider and more flexible range of search criteria, including the ability to limit searches to faculty and staff, students, or department names.  The “Advanced Search” makes it easier to search based on first name, last name, UCInetID, department, or phone number.  You can also combine those criteria for more specificity.

And You Thought You Take a Lot of Calls

You may not realize it, but NACS employs telephone operators as a part of the campus telephone service.

Two operators are on duty Monday through Friday from 8 am to 5 pm. The operators handle calls from campus telephones dialing “0” and calls to the University from all over the country and the world. The operators are the first contact the public has when calling the general telephone number listed for University of California Irvine (949-824-5011).

Not only do these professionals have to know a great deal about the units, services, structure, calendar, and activities of the University, they are called upon to handle an impressive number of requests.

In the course of a typical year, the operators handle almost 100,000 calls, with a peak day being almost 600 callers. Their goal is to help every caller quickly, and almost 80% of all calls are answered within ten seconds.

Should you ever need to reach someone by telephone while off campus, our friendly Campus Operators are ready to help you.