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Email

Mobile Devices Connect to Enterprise Services

May 22, 2009 by Andrew Laurence

Blackberry

The campus wireless network has enabled mobile computing for laptop and tablet computers for years.  Faculty and staff may be less aware that NACS also offers services to users of handheld mobile devices such as iPhones and Blackberries.

If you use Oracle Calendar to manage your appointments, NACS offers support for wireless synchronization so you can carry your calendar with you.  Oracle Calendar offers two methods for synchronizing a personal digital assistant, Desktop Calendar Sync (for PDAs) or Mobile Data Sync (for smartphones and cell phones.)  These methods are mutually exclusive, and should not be intermingled.

For users of NACS’s Exchange server, you can get access to your email via Blackberry by using Blackberry Enterprise Server (BES) for Exchange.  BES is a “push” technology meaning the Exchange server will update your Blackberry whenever new data (email, events) is delivered to your account.

If you need help with these resources, or have other ideas how NACS can support mobile devices and technologies, please call x4-2222 or email nacs@uci.edu.

Filed Under: Calendaring, Enterprise Services, Exchange, WebFiles, Webmail Tagged With: Blackberry, Exchange, iPhone, Oracle Calendar, WebFiles, Webmail

Spam Tagging – Your Friend in a World of Spam

April 24, 2009 by Brian Roode

chat logo

NACS employs many techniques to maximize the quality of the campus email system, and in particular to limit the amount of junk email (spam) faculty and staff receive.  Known spam senders are automatically blocked, for example, and campus mail gateways require adherence to email standards (which spammers often ignore) before email is accepted for delivery.

Beyond that, email delivery is a balancing act between reliability and convenience on the one side, and security on the other.  It is annoying to receive junk email, but it is unacceptable to block a message which was wanted.

One feature of the campus email service that helps achieve this balance is the mail-scanning service which rates every incoming message for the likelihood that it is junk mail.  This assessment is recorded in special “header” lines in the delivered email of the form “X-UCIRVINE”.

Sometimes a message comes from a dubious source.  Those messages get a header line “X-UCIRVINE-MailScanner-From:”  Other times the content of the message matches patterns associated with spam.  These messages will get a line “X-UCIRVINE-SpamScore:” with a number of copies of the letter ‘s’ proportional to the number of suspicious elements in the messages.

These lines are not normally displayed by email readers, but users can configure the programs to look for these lines and file away such messages in a spam folder for later assessment at their convenience.  For users of NACS’s Enterprise Services email, this spam filter is easily activated with “My Email Options.”

Only messages coming to UCI from off campus are subject to this analysis.  Intracampus email is delivered directly.

NACS tunes the rules that characterize email regularly, incorporating each new trick developed by spam senders into the mail scanner.

Faculty and staff working from home (sending email from off campus) should consider using Webmail, the VPN, or configuring their email software to use the authenticated campus mail gateway (smtp.uci.edu) to avoid the possibility that your email might be scanned, flagged, and isolated.

Filed Under: Campus Support, Email, Network Security Tagged With: spam, VPN, Webmail

The Life and Death of a UCInetID

April 24, 2009 by John Mangrich

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Many campus network and computer services are reserved for faculty, staff, and students, and your network identity (UCInetID) is the key to accessing them.

People who separate from the University are no longer eligible for some or all such services, and their UCInetIDs are subject to deletion.  It may be helpful to understand the policies for UCInetID deletion.

The UCInetIDs of faculty and staff who separate from the University become eligible for deletion when their records are removed from the campus payroll database.  In general, you will receive notification of pending deletion 60 days after removal from the payroll database, and the actual deletion will take place 30 days later.  Retirees may request to retain their UCInetID and certain services, such as email.  Faculty awarded emeritus status retain full UCInetID privileges.

Students lose email and services 1 year after they leave unless they graduate and apply for lifetime alumni services, although access to Registrar services continue for at least 2 years.

Filed Under: Email, UCInetID Tagged With: alumni, deletion, emeritus, retiree, UCInetID

Most Spam is Blocked

March 26, 2009 by John Mangrich

In 2008, UCI email readers were spared almost one billion spam messages which were blocked by the NACS spam-mitigation system prior to delivery.  This represents more than 21,000 messages for each faculty, staff, and student at UCI last year.

Of the messages accepted for delivery, 12 million were labeled as potentially spam so that people could quarantine them and inspect them at their convenience.  Here is a summary of the spam and mail delivery statistics for 2008:

Total Messages Blocked: 869,295,065
Total Messages Accepted: 97,484,167
Total Messages Accepted marked as spam: 11,786,134

The chart shows the number of spam messagess blocked each day in 2008 (in red) and the number of messages accepted for delivery (in blue.)  You can find more information on spam and spam filtering on line.

Filed Under: Email, Network Security Tagged With: Email, spam

Higher Performance Email Service

October 5, 2008 by John Mangrich

Email

Email

During the last academic year, NACS made a number of enhancements to the central campus email service.

The most important changes were implemented to improve performance and responsiveness of the email system, including the Webmail interface.

One of those changes was the format in which email was stored (the “mix mailbox format” from the University of Washington) which allows much faster response with large inboxes.  The email servers are connected to disk storage in a new way, improving access speeds.  We’ve also installed new versions of the email server software (the program that supports POP and IMAP), which includes features that improve server performance.

Other enhancements include:

Disk quotas have been expanded to 1Gb for faculty and 500Mb for staff, and larger quotas are on the horizon.

The maximum size of an email message has been expanded from 20 million to 30 million bytes.  Practically, this means you can send larger attachments in a message.  However, large attachments affect email server performance, and may not be acceptable at the destination server.  Therefore, it is prudent to be aware of your attachment size, and you should consider alternatives for file sharing such as sending a link to your document.

In addition to these visible changes, NACS maintains email performance in other ways, such as applying security patches, and refining the rules that identify spam.

Filed Under: Email, Training Tagged With: disk quota, Email, spam

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