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Telecommunications

Online Telecommuncations Service Request Form

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NACS online Service Request Form

NACS Online Service Request Form

NACS clients are asked to use our online service request form for making network and telecommunications service requests.  Orders for telephones and lines, wired and wireless network services,  voice mail services, cellular services, calling cards, 800 Mhz radio services, conference unit rental, account fund changes and other telecommunications services are all possible through the use of the online order form.  Requests for telephone and network services at the same location can be ordered together with a single form.

Orders are reviewed, dispatched to the appropriate team for processing, scheduled, and completed typically within five business days.  Orders for 10 or more services require longer lead times.  NACS will do our best to meet any client deadline.

Once an order is in the system, you will receive email confirmation, and you will be able to check on its status online.  A set of administrative tools allows you to review or search through open orders.

If you need assistance with your order, need to make changes to it, or cancel it, or if you would like to check on the feasibility of a tight deadline, contact NACS Telecommunications Customer Support at x45123 or nacs-tcs@uci.edu.

Telecommunications Customer Services

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NACS Telecommunications Customer Services (TCS) group provides customer support for an array of communications services.

NACS TCS responds to requests for telephone and data installations, repairs, and “Moves, Adds and Changes”.

In addition, NACS TCS provides advice and consulting on the campus telephone and voice mail systems, assistance with billing, telephone and voice mail training classes, the campus telephone directory, campus operator services, and support for the 800MHz radio system.

Did you know that NACS has a wide variety of telephone sets and related features available to the campus? We are here to serve your individual department’s needs. We are happy to make a site visit to your department to review your service needs and to help you select the features that can make your job easier. If you have the services you need, but are unsure of how to use the telephone and voice mail systems to the fullest extent, we offer training free of charge. Please contact NACS Telephone Customer Service at (949) 824-5123 or nacs-tcs@uci.edu to request a consultation or to sign up for training.

Communications Project Unit

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The Communications Project Unit (CPU) is a newly formed group within NACS. Its mission is to focus on campus network and telecommunications infrastructure projects. NACS-CPU has already implemented several process improvements, implemented a new streamlined blanket order process, and reduced the projects backlog.

NACS-CPU works with many other groups and departments in the course of overseeing a project to completion. In particular, NACS Network Operations handles much of the actual installation and testing of new network equipment.

NACS-CPU is currently managing the College of Medicine Network “Edge” Upgrade Project, several large building projects, and many smaller communications projects.

Diane Dunn, Manager of Communications Projects, plans and manages all UCI campus network and telecommunications infrastructure projects. Diane’s goal is to ensure that projects are well planned and well managed, completed on-time and within budget, and meet client expectations.

Todd Strand, Infrastructure Engineer, designs and estimates the costs for network and telecommunications infrastructure projects. He provides designs, plans, specifications, and detailed cost estimates during the planning stages of a project. Todd is a Registered Communications Distribution Designer, a LAN Specialist, and an Outside Plant Specialist (OSP).

Bruce Cotsonas, Project Coordinator, coordinates the communications with end users during long-term projects. He stays informed about short-range and long-range plans that could require communications infrastructure. Bruce is the NACS representative to the Campus Planning and Environment Committee and to the Planning Coordination Meeting