Update from Windows Services Group

Microsoft Windows
OIT’s Windows Services Group (WSG) provides Windows Server system administration and related application support.  Here are some of WSG’s efforts over the last year.

Windows 7 Migration

As OIT’s Desktop Support has been guiding departments through the transition from Windows XP to Windows 7, WSG has been working behind the scenes to create a productive environment for users, including server support for user profiles (i.e., seeing the desktop and preferences you expect when you log in – at any supported machine), departmental shares (network disk drives), and group policies (such as security features.)

Remote Administration

Remote administration refers to systems that allow for efficient distribution of standardized software and desktop configuration from a centralized location.  WSG has worked with Desktop Support to transition remote administration from LANDesk to BigFix and Microsoft System Center resulting not only in flexible and efficient support for user desktops, but saving UCI tens of thousands of dollars a year.

Lync

WSG has pioneered deployment of Microsoft Lync services for UCI. Lync is a hosted service that lets you connect with others through instant messaging (IM), video calls, and online meetings. Lync is integrated with Exchange so that (for example) free/busy information from your colleagues’ calendars is visible allowing you to see who among your collaborators is available through the work day or to schedule conferences.

Learning to Use Exchange Calendar

In order to assist Oracle Calendar users with the transition to Exchange Calendar, OIT is offering several means for you to familiarize yourself with the new service.

Live training is being offered at several levels: Introductory and Advanced, as well as specialized training for “delegates” – those who manage other calendars (for example, rooms or campus officers) – and for those involved in IT support.

Introductory classes are offered as small, hands-on classes in Social Sciences Tower room 104, and as larger lecture-style classes in Humanities Gateway room 1030.  You can check the Exchange Calendar training page for the schedule, and you can enroll via the UC Learning Center (search for “Exchange”.)  Advanced classes are also held in SST 104.  Programs for delegates and IT supporters are scheduled on request.

OIT also offers self-help information on the OIT Exchange web site, with detailed information on how to accomplish many common tasks such as logging in via Outlook Web Access or setting up mobile devices.  There also a FAQ and a collection of known issues related to UCI’s implementation of Exchange.