Equipment failures frustrated users and NACS alike when over the Thanksgiving holiday both the Educational Access (EA) systems serving 15,000 students and the E4E system serving 3,000 staff experienced considerable downtime. The most serious problems occurred with the EA systems resulting in 36 hours of down time and a day of lost e-mail. NACS staff invested 16 person hours over the holiday restoring service. NACS is evaluating the cause of these failures and will be taking steps to reduce the probability of similar failures in the future. We sincerely apologize to our clients for the loss of service, and greatly appreciate the understanding and patience from those affected.