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Telephone

Three Common Questions

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I have been assigned a phone number that was used by my predecessor, but I can’t get into Infomail (voice mail).  How do I get the password reset?

Please fill out a Service Request Form (SRF) http://www.nacs.uci.edu/service-request/ and specify in the comments section that you need an Infomail password reset. There is a $10 charge to reset the Infomail password. It is reset to the default password (the phone’s 5-digit extension).  This will normally happen the same business day.

What email programs can I use with my NACS email account and how do I configure them?

NACS offers a web-based email program at http://webmail.uci.edu and supports many common desktop email programs. A list of desktop email programs, including Thunderbird, Mac Mail, Outlook, and Eudora, with configuration instructions is available from http://www.nacs.uci.edu/email/settings.html.

What is a ‘Corporate Time’ or ‘Oracle Calendar’ account?  Why do I need one?  What is my password?  How much does it cost?

‘Corporate Time’ is the former name of the campus-wide calendaring service NACS supports.  Since being purchased by Oracle, it has been renamed ‘Oracle Calendar’.

Oracle Calendar allows its users to keep track of tasks, reminders, and meetings (like a planner/organizer), but adds the functionality of viewing and interacting with other users’ accounts, which allows joint planning and collaboration, even between members of different departments.

Many units on campus use Oracle Calendar as their scheduling tool. You can obtain your password by contacting the NACS response center at (949) 824-2222 (extension 42222 on campus).

The cost is $7.00 annually per account, payable by recharge.

For more information, please see our Oracle Calendar web page at http://www.nacs.uci.edu/calendar/

Service Request Form Now Online

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NACS’s service request form (SRF) is now available on line. It is intended as a replacement for the current paper-based form. To use the new form, please visit:

http://www.nacs.uci.edu/service-request

Use the form to request new service or modify any of the telecommunication or network services offered by NACS. These services include, but are not limited to, telephone, voice mail, network, cellular service, and 800Mhz radio. You can track the status of a service request at:

http://www.nacs.uci.edu/tools/srf/

For more information on the services offered, please refer to the following:

http://www.nacs.uci.edu/telephone/
http://www.nacs.uci.edu/network/

The online form has several advantages over the paper version. Customers will see that it is easier to complete the online form than to print, fill out, and fax the paper form. NACS can streamline requests that are submitted electronically, and better track fulfillment.

NACS will continue to accept the paper service request form at least through June 30, 2005. Please direct questions or comments to NACS Telecommunications Customer Service at (949) 824-5123, or by email at NACS-TCS@uci.edu.

Telecommunications Customer Services

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NACS Telecommunications Customer Services (TCS) group provides customer support for an array of communications services.

NACS TCS responds to requests for telephone and data installations, repairs, and “Moves, Adds and Changes”.

In addition, NACS TCS provides advice and consulting on the campus telephone and voice mail systems, assistance with billing, telephone and voice mail training classes, the campus telephone directory, campus operator services, and support for the 800MHz radio system.

Did you know that NACS has a wide variety of telephone sets and related features available to the campus? We are here to serve your individual department’s needs. We are happy to make a site visit to your department to review your service needs and to help you select the features that can make your job easier. If you have the services you need, but are unsure of how to use the telephone and voice mail systems to the fullest extent, we offer training free of charge. Please contact NACS Telephone Customer Service at (949) 824-5123 or nacs-tcs@uci.edu to request a consultation or to sign up for training.

Telephone/Radio Consulting

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Did you know that NACS has a wide variety of telephone sets and related features available to the campus? We are here to serve your individual department’s needs. We are happy to make a site visit to your department to review your service needs and to help you select the features that can make your job easier. If you have the services you need, but are unsure of how to use the telephone and voice mail systems to the fullest extent, we offer training free of charge. Please contact NACS Telephone Customer Service at (949) 82-5123 to request a consultation or to sign up for training.

Departments using 800Mhz radios as part of their daily communications can benefit greatly from a consultation with our 800Mhz radio system specialist. He will meet with you to review the current programming in your radios, and he will ask questions to determine what programming changes would enhance the functionality of your radios specific to your department needs. In addition, we offer training from the basic daily use of the radio system, including handy system features, as well as specialized training for radio use in an emergency. Please contact Brian Chrisman at (949) 82-5123 for more information.

New Telephone Features

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NACS would like to make you aware of new feature enhancements now available on the campus telephone system. “Name Display” displays your name to called party. “Number Log” stores caller information for missed calls. “Personal Number” allows you to have multiple call diversion points.

Name Display

With this feature, your name, department name, or your unit’s function will be displayed along with your extension number when you call a campus extension that is equipped with a multi-line telephone set. The “name” can be up to 26 characters including spaces.

Number log

This feature logs the last 16 unanswered calls. The 17th unanswered call will over-write the oldest call. The log will contain the phone number and the date and time the call was received. A function key LED will flash when numbers are in the log. The logged calls can be scrolled through by pressing a standard pre-programmed button to advance to the next entry. The telephone number of the calling party can be dialed by pressing a standard pre-programmed button.

Personal Number

This feature provides up to five different call-diversion lists or profiles, each consisting of up to 10 destination numbers. When someone calls a telephone that has a Personal Number profile enabled, the profile selected determines which numbers will be called and in what order. For example, one profile might try your office phone, and if no answer, your home phone, then your cell phone, and if still no answer it could go to your voice mail. The profiles must be programmed for your telephone line by our technicians. You can then chose from among your profiles using your telephone key pad.Please contact NACS Telecommunications Customer Service at (949) 824-5123 for further information or visit our Web site at http://www.nacs.uci.edu/telephone/bc11.html